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Bilingual Hotline Crisis Services Specialist

Application deadline: open until filled

The Virginia Sexual and Domestic Violence Action Alliance, Virginia’s statewide coalition addressing sexual and domestic violence, is hiring part-time bilingual/bicultural (Spanish/English) Hotline Crisis Services Specialists to provide culturally competent crisis intervention services through our 24/7 Statewide Hotline.

Duties and Responsibilities:

  • Respond to and document calls, chats, and texts in English and Spanish from survivors of sexual and intimate partner violence; their family members and friends; allied professionals; and the general public.
  • Ensure quality responses to each of the Hotlines answered by the Action Alliance, including the Family Violence and Sexual Assault Hotline, the PREA Hotline, the LGTBQ+ Helpline, and the hotlines of local sexual and domestic violence agencies.
  • Ensure the delivery of effective and timely services to Sexual and Domestic Violence Advocacy Agencies that work with the statewide hotline.
  • Follow up with callers who identify intimate partner violence and/or sexual violence as primary issues.
  • Attend and participate in internal, state, and national training activities concerning the dynamics of domestic and sexual violence, crisis intervention, active listening, supportive counseling, risk assessment, safety planning, intersections of oppression and violence, legal advocacy, and resource identification/development.
  • Position Requirements

    This position requires work, volunteer, or internship experience delivering crisis services in English and Spanish; a basic knowledge of intimate partner violence, sexual violence, and our work at the Virginia Sexual and Domestic Violence Action Alliance; and strong organizational skills. All VSDVAA staff must be committed to the agency’s mission and guiding principles. Working with the Action Alliance requires dedication to cooperating with peers, participating in group processes, utilizing healthy conflict resolution skills, and modeling respectful relationships.

    Preferred Qualifications

    Successful candidates will be proficient in Office 365 and have experience with online documentation and databases.

    Compensation

    This is an hourly non-exempt position that will be scheduled to work 20 to 30 hours from Sunday to Saturday, including holidays. Since we operate the Hotline 24/7, many shifts are outside traditional business hours. The hourly rate of pay starts at $14. Limited statewide travel is required for training; national opportunities may also be provided.

    The Action Alliance is an Equal Opportunity Employer and is committed to hiring and supporting a diverse staff. We strongly encourage people of diverse racial, gender, and ethnic identities and abilities to apply.

    Please submit a cover letter, resume, and three references to:

    Carmen Williams by email at cwilliams@vsdvalliance.org, or mail your application materials to:

    Carmen Williams

    Programs and Services Manager

    c/o Action Alliance

    5008 Monument Ave. Ste. A

    Richmond, VA 23230


    Senior Crisis Services Specialist IV/Volunteer Coordination

    Application deadline: August 26, 2016

    The Virginia Sexual and Domestic Violence Action Alliance, Virginia’s statewide coalition addressing sexual and domestic violence, is hiring a full-time Senior Crisis Services Specialist for Volunteer Coordination.This position will develop and sustain a volunteer program to support our Hotline team in providing culturally and linguistically competent crisis intervention services.

    Duties and Responsibilities

    The Volunteer Coordinator will:

  • Develop and implement a recruitment plan to build a team of volunteer advocates.
  • Develop and deliver training curriculum for new volunteers; update curriculum annually to reflect new information, current trends, and best practices for trauma-informed advocacy.
  • Coordinate volunteer orientation, scheduling, supervision, and provide support and regular recognition for volunteers.
  • Contribute to campaigns promoting awareness of the Hotline and its services in underserved communities throughout Virginia in order to reach survivors with limited English proficiency.
  • Ensure the delivery of quality assistance in English and other languages, and document calls, texts, and chats to the Statewide Hotline and its text and chat messaging service, the PREA Hotline, the LGTBQ+ Helpline, and the hotlines of local sexual and domestic violence agencies.
  • Attend and participate in internal and state training activities concerning the dynamics of domestic and sexual violence, crisis intervention, active listening, supportive counseling, risk assessment, safety planning, intersections of oppression and violence, legal advocacy, and resource identification/development.
  • Position Requirements

    This position requires at least 2 years of experience delivering crisis services, especially hotline services. Candidates should also possess a basic knowledge of intimate partner violence, sexual violence, and our work at the Virginia Sexual and Domestic Violence Action Alliance; and be proficient in Office 365. All VSDVAA staff must be committed to the agency’s mission and guiding principles, which include cooperation with peers, participation in group processes, applying healthy conflict resolution skills, and modeling respectful relationships.

    Preferred Qualifications

    Proficiency in a language other than English is preferred.

    Compensation

    This is a full-time non-exempt position that will be scheduled to work 40 hours from Sunday to Saturday, including holidays. The Action Alliance operates the Statewide Hotline 24/7/365 and this position is part of an on-call rotation for back-up. The hourly rate of pay ranges from $15 to $19. Limited statewide travel is required for training; national opportunities may also be provided.

    The Action Alliance is an Equal Opportunity Employer and is committed to hiring and supporting a diverse staff. We strongly encourage people of diverse racial, gender, and ethnic identities to apply.

    Please submit a cover letter, resume, and three references to:

    Carmen Williams by email at hotline@vsdvalliance.org, or mail your application materials to:

    Carmen Williams, Programs and Services Manager

    c/o Action Alliance

    5008 Monument Ave. Ste. A

    Richmond, VA 23230


    "The Real Story" Journalism Internship

    The Development, Communications, and Policy Team is recruiting for a journalism intern with an interest in social justice work and how the press covers stories of sexual violence and intimate partner violence. This internship will provide opportunities to work with the Communications Director, the Policy Director and the Development Director on researching cases of violence, oppression, and injustice and writing in response to them.

    The "Real Story" Intern will work mainly with the Communications and Policy Director on analyzing stories in the news and rewriting the stories to reflect a trauma-informed, survivor-centered and racial justice lens. The re-written stories will then be distributed via social media and other means. The "Real Story" Intern will be expected to contribute to the Alliance in Action blog and social media channels on a weekly basis with an emphasis on analyzing current events and pop culture though a trauma-informed, survivor centered, and racial justice lens.

    Schedule and travel requirements: Internships are generally scheduled for 8-12 hours per week and last for one academic year plus summer break. Schedules will be set in coordination with supervisor and will be posted on agency internal calendar. Some statewide travel might occur and will be approved in advance by supervisor.

    Qualifications: Internships are available to currently enrolled students or those that graduated within the last 12 months. Successful applicants will have strong skills in writing and critical thinking; experience/study in journalism; a familiarity with understanding/analyzing how privilege and oppression operate, and how privilege and oppression show up in how news stories are covered.

    The Action Alliance is an Equal Opportunity Employer and is committed to hiring and supporting a diverse staff. We strongly encourage people of diverse racial, gender, and ethnic identities and abilities to apply.

    Compensation: This internship will be compensated at the rate of $10/hour for an average 8-12 hours of work per week. Time will be tracked using an agency timesheet and supervisor(s) will approve hours logged.

    Send resume and 3 writing samples to:

    Carol Olson, Development Director

    colson@vsdvalliance.org

    Action Alliance

    5008 Monument Avenue, Suite A

    Richmond, VA 23230


    Development, Communications and Policy Team Internship

    The Development, Communications, and Policy Team is recruiting for a Development/Communications Intern with an interest in Policy. This internship will provide opportunities for exploration of grassroots fundraising and membership raising, development and communications campaigns and policy development, sexual violence, intimate partner violence, trauma-informed advocacy, and racial justice organizing with a focus on the building of memberships, fund development and communications. Responsibilities will include research, writing, managing deadlines, and working as part of a team. The selected intern will also provide project support to the Development Director, the Communications Director and the Policy Director and the Action Alliance in general.

    Responsibilities

    Development: Work with Development Director to provide support to the Development division. Duties include

    • Preparing development and fundraising campaigns

    • Researching fund development resources

    • Participating on development planning committees

    • Assisting in the planning and implementation of special events/fundraisers

    • Assisting in the creation of donor acknowledgements and solicitation

    • Assisting in the recording of donor gifts and information

    • Conducting special donation requests under the direction of the Development Director

    • Engaging in supportive tasks for fund development such as attending trainings and conferences

    Communications: Assist the Communication Director with managing and promoting The Red Flag Campaign, a bystander intervention campaign for college students. This may include conducting marketing activities, drafting social media posts, and other tasks.

    Policy: Assist the Policy Director in planning for and implementing the Action Alliance's policy initiatives, including researching relevant policy issues to inform policy initiatives, developing materials and talking points on policy issues, providing staff support to policy work groups, and developing a training on state and federal legislative processes and grassroots advocacy. Background and interest in sexual and intimate partner violence, policy, and social justice is preferred.

    Personal Development Project: Intern will coordinate with Development Director to identify an area of interest to the intern that involves a communications campaign with a development focus.

    Schedule and travel requirements: Internships are generally scheduled for 8-12 hours per week and last for one academic year plus summer break. Schedules will be set in coordination with supervisor and will be posted on agency internal calendar. Some statewide travel might occur and will be approved in advance by supervisor.

    Qualifications: Internships are available to currently enrolled students or those that graduated within the last 12 months. This internship would be beneficial to individuals studying nonprofit development, communications, marketing, with some understanding of social justice, gender studies, or sociology or for those interested in a career in the sexual and domestic violence field. Applicants with strong technical skills preferred.

    The Action Alliance is an Equal Opportunity Employer and is committed to hiring and supporting a diverse staff. We strongly encourage people of diverse racial, gender, and ethnic identities and abilities to apply.

    Compensation: Interns receive a stipend of $10/hour. Time will be tracked using an agency timesheet and supervisor(s) will approve hours logged.

    Send resume to:

    Carol Olson, Development Director

    colson@vsdvalliance.org

    Action Alliance

    5008 Monument Avenue, Suite A

    Richmond, VA 23230


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