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Hotline Crisis Services Specialist

Application deadline: open

The Virginia Sexual and Domestic Violence Action Alliance, Virginia’s statewide coalition addressing sexual and domestic violence, seeks to hire a part-time staff position to provide culturally competent crisis intervention services.

Duties and Responsibilities

  • Respond to and document calls, texts and chats from sexual and intimate partner violence survivors as well as family members, friends, diverse professionals and the general public.
  • Ensure quality responses to each of the Hotlines answered by the Action Alliance, including the Family Violence and Sexual Assault Hotline, the PREA Hotline, the LGBTQ+ Helpline and local Sexual and Domestic Violence agency hotlines.
  • Ensure the delivery of effective and timely services to Sexual and Domestic Violence Advocacy Agencies that contract with the statewide hotline.
  • Conduct follow-up with callers who identify intimate partner violence and/or sexual violence as primary issues.
  • Position Requirements

    Experience as a volunteer, student intern or staff delivering crisis services is required. Proficiency in a language other than English is preferred. This position requires solid organizational skills, a basic knowledge of intimate partner violence and sexual violence and the work of Virginia Sexual and Domestic Violence Action Alliance, and the ability to participate effectively in state and national training and collaboration activities. Must be comfortable using a wide variety of technology and be proficient in Microsoft Office. All VSDVAA staff must have a commitment to the agency mission and guiding principles and the ability to work as part of a team. This requires a commitment to cooperate with peers, participate in the group process, and utilize healthy conflict resolution skills and model respectful relationships


    This position is an hourly non-exempt position that will be scheduled for 15 to 30 hours per week during the hours of 8am through 8pm daily. Starting salary range is $14-$18 per hour. Limited statewide travel is required for training; national opportunities may also be provided.

    Please submit cover letter and resume or CV by 1/19/16 to:

    Carmen Williams at: or by mail at the address below

    Carmen Williams

    Hotline Manager

    c/o Action Alliance

    5008 Monument Ave. Ste A

    Richmond, VA 23230

    The Action Alliance is an Equal Opportunity Employer with a commitment to hiring and supporting a diverse staff. People of color and people from other marginalized communities are strongly encouraged to apply.

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